Service Level Agreements (SLAs) in the cloud. Many articles have been written on this subject, but confusion still reigns over the importance of ALS. Most people need a plan for architects and contractors to start building a new home, and they would also expect a new car to come with a warranty. AN ALS serves as both a model and a guarantee for cloud computing. The next step is to assess the criticality of the cloud service and associated data when a set of criteria is defined. Almost all computer systems can be made extremely reliable, but the costs can be too high. Not all systems need the same reliability as NASA for space shuttles, and few have been able to pay the costs. ALS should be used as a guide to address potential problems. We need to look at ALS as a way to protect service stability, protect company assets and minimize costs if drastic action is needed. For example, switching service providers and cancelling contracts should be a last resort; It is a very expensive and painful solution. Nevertheless, it must be covered by alS so that both parties can withdraw a complaint.
Ultimately, ALS is your contract with the service provider and sets expectations for the relationship. It should be written to protect your cloud services based on the risk you are willing to accept. The goal is to have an ALS that consumers and cloud providers understand and accept, including an exit strategy. ALS should be seen as a document defining partnership between the parties and used to mitigate potential problems. In a way, alS expects both parties and serves as a roadmap for changes in cloud service, both expected changes and surprises. Just as any IT project would have a roadmap with clearly defined delivery elements, alS is just as important to working with cloud infrastructure. This raises the question during the trip: what should be in ALS? To survive in today`s world, you have to be able to expect the unexpected, because there are always unexpected new challenges. The only way to address these challenges consistently is to create a strong initial regulatory framework and provide exceptions from the outset. Challenges can come from many fronts, such as networks, security, memory, computing power, availability of databases/software, and even legislation or regulatory changes.
As cloud customers, we work in an environment that spans regions, networks and systems. It makes sense to agree on the level of service your customers want and measure actual results. It only makes sense to come up with a plan in case things go wrong, in order to maintain a minimum of service. Businesses need computer systems to survive. For example, making a reading-only catalog available is quite simple for customers.